Service Coordinator

Service coordination

• Receive and manage incoming service requests from the service mailbox and customer channels

• Coordinate and assign service engineers for remote support and field service

• Ensure efficient planning and prioritization of service activities

Communication & follow-up

• Act as the primary coordinator for customer communication in ongoing service matters, ensuring clear follow-up and alignment across internal teams.

• Provide timely, clear updates on status, availability, and progress

• Follow up open requests until they are closed; coordinate certificate renewals for service engineers

Operational planning

• Maintain a clear overview of ongoing service activities and resource allocation

• Support prioritization of tasks and resources during high-workload periods

• Ensure alignment between customer needs, agreed priorities, and available capacity

Administrative & commercial support

• Support preparation of quotations, order handling, invoicing input, and service documentation

• Ensure that service engineers complete time registration, travel costs, and expense reporting in line with defined routines

• Support KAMs in quotation preparation for service and travel-related tasks
   

Process & continuous improvement

• Contribute to structured handling and tracking of service activities

• Support implementation of routines and best practices across the service function

• Identify bottlenecks and propose improvements to workflows and processes
   

• Experience in coordination, operations, or administration — ideally in a technical or maritime environment

• Strong organisational skills — you keep multiple balls in the air and rarely drop one

• Clear and professional communicator, comfortable handling customer contact directly

• Proactive by nature — you take ownership, see what needs doing and do it without waiting to be asked

• Comfortable working cross-functionally in a busy, global team

• Proficiency in standard office tools and service management systems

• Fluency in English; Norwegian is an advantage
   

• Informal lines of communication across the organization — your voice is heard

• Opportunity to work with sustainable maritime solutions that matter for the future

• A “can do” and “customer first” working culture

• Strong sharing culture and caring colleagues

• Competitive conditions and career opportunities in a global maritime company

• Innovation and continuous improvement in a flexible organization

• Canteen with warm meals and salads

• Access to our company training facility