Technical Key Account Manager
Høglund's customers rely on us to keep their vessels running. As Key Account Manager, you're the person they trust to make that happen.
As Technical Key Account Manager you are the technical owner of the customer relationship after we have delivered a system — the person who understands how their automation works and stays with it for the full lifecycle. You spot where a system needs attention, an upgrade, or added support, and you make sure the customer always has someone at Høglund who knows their vessels.
It is a technical role with a commercial edge: you own our lifecycle service agreements — signing, renewal and follow-up — and you give Sales the technical input they need to price and propose the right solutions. You do not cold-sell; you build trust through competence, and the business follows.
As we continue to develop our Aftermarket & Service organization, the role is set to grow with it — helping shape how we deliver lifecycle services, digital solutions and long-term customer partnerships.
Your main responsibilities
Customer ownership: own a portfolio of key customers as their main technical contact, with structured lifecycle follow-up alongside the service organization.
Agreements & contracts: Own and follow up digital service agreements, including Høglund Connect and other lifecycle-based subscription services, within the assigned customer portfolio.
Technical upgrades: Use your insight into each customer's system to identify upgrades, 5-year service activities and relevant digital solutions.
Commercial input: Give Sales accurate technical input so quotations reflect the real needs of the systems; hand commercial negotiations over to Sales.
Internal coordination: Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.
CRM & reporting: Maintain accurate CRM records and monitor customer satisfaction continuously.
What you bring
A solid technical background ideally from the marine industry— for example, as an automation, commissioning or service engineer — with hands-on understanding of marine automation functions and how they work in practice
You enjoy working with customers and building long-term technical trust, rather than selling to them.
A clear communicator, comfortable from the engine room to the management office.
Structured and proactive — you follow up without being chased and close the loop on open items.
Comfortable working across Engineering, Service and Sales in a global, technical business.
Proficient with CRM and standard office tools.
Fluent in English and Norwegian
What’s in it for you?
Informal lines of communication across the organization — your voice is heard
Opportunity to work with sustainable maritime solutions that matter for the future
A “can do” and “customer first” working culture
Strong sharing culture and caring colleagues
Competitive conditions and career opportunities in a global maritime company
Innovation and continuous improvement in a flexible organization
Canteen with warm meals and salads
Access to our company training facility
This position is located at our head office in Tønsberg, Norway.