Aftermarket Key Account Manager
Høglund's customers rely on us to keep their vessels running. As Key Account Manager, you're the person they trust to make that happen.
As our Aftermarket Key Account Manager, you own the customer relationship from the moment we’ve delivered a system — and for the full lifecycle of that system. You identify opportunities, drive renewals, promote digital solutions and upgrade packages, and make sure our customers always have someone who knows their vessels and their needs. You work closely with Sales, Service, Engineering, and Operations to deliver on that promise every day.
As we continue to develop our Aftermarket & Service organization, the KAM role is expected to grow in scope and impact. This includes playing a key role in shaping how we work with lifecycle services, digital solutions, and long-term customer partnerships.
Your main responsibilities
Customer ownership: Manage and proactively follow up a defined portfolio of selected key customers, acting as their main point of contact for structured follow-up and lifecycle services, in close cooperation with our service organization.
Agreements & contracts: Own the signing, renewal, and administration of Service Agreements, Høglund Connect Agreements, and other lifecycle service contracts.
Growth & sales: Identify and promote upgrade opportunities, 5-year service activities, new aftermarket products and digital subscription offerings.
Own and follow up digital service agreements, including Høglund Connect and other lifecycle-based subscription services, within the assigned customer portfolio.
Commercial follow-up: Prepare quotations and commercial proposals in cooperation with Service and Sales and lead proactive sales activities towards existing customers.
Internal coordination: Ensure effective coordination across Service, Engineering, and Operations to deliver consistent and high-quality customer support.
CRM & reporting: Maintain accurate CRM records and monitor customer satisfaction continuously.
What you bring
Experience in account management, sales, or customer success — preferably in a technical or maritime environment
Strong commercial understanding and the ability to identify and develop sales opportunities
Excellent communication and relationship-building skills, comfortable at all levels of customer organization
Structured and proactive — you follow up without being asked and close the loop on every open item
Comfortable working across functions and navigating a global, technical business
Proficiency in CRM tools and standard office applications
Fluency in English; Norwegian is an advantage
What’s in it for you?
Informal lines of communication across the organization — your voice is heard
Opportunity to work with sustainable maritime solutions that matter for the future
A “can do” and “customer first” working culture
Strong sharing culture and caring colleagues
Competitive conditions and career opportunities in a global maritime company
Innovation and continuous improvement in a flexible organization
Canteen with warm meals and salads
Access to our company training facility
This position is located at our head office in Tønsberg, Norway.